Pelayanan Pengelolaan Sampah Berbasis Digital melalui Aplikasi Si Gita Jas Berkerah di Kota Pontianak

Abstract

The purpose of this study is to describe digital based waste management services through the Digital System for Cool dan Friendly Waste Transportation Services from Sources (Si Gita Jas Berkerah) application in Pontianak City. This study is motivated by the increasing volume of waste generated each year and the government’s efforts to implement digital innovation in improving public services. This research employed a qualitative method with a descriptive approach. The informants interviewed were officials from the Pontianak City Environmental Agency. Data were collected through interviews, observations, documentation, and literature studies. The analysis used Indrajit’s e-government online theory, which consists of five aspects: service to citizens, citizens in line, digital democracy, government online, and digital knowledge. The findings indicate that the Si Gita Jas Berkerah application is a public service innovation designed to make it easier for the community to access digital waste transportation services. However, the implementation of the program has not yet been fully carried out and remains in the system development stage, including the preparation of Standard Operating Procedures (SOP), strengthening internal human resources, and conducting public socialization activities. The Pontianak City Government also plans to transform TPS inti TPS 3R by implementing waste sorting at the house hold level before waste reaches the TPS, ensuring that only residual waste is ultimately disposed of. The successful implementation of the application depends on system readiness, comprehensive planning, active community participation, and the government’s preparedness to provide supporting facilities for sustainable digital waste management.